Welcome to Orenza (accessible via https://orenza.bd). These Terms & Conditions govern your use of our website and the purchase of any products from our online store.
By accessing our website and placing an order, you agree to be bound by these terms. Please read them carefully before using our services.
1. General Conditions
- By agreeing to these Terms, you represent that you are at least the age of majority in your district or country of residence.
- We reserve the right to refuse service to anyone for any reason at any time.
- You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the service, use of the service, or access to the service without express written permission from us.
2. Product Information and Pricing
- We make every effort to display the colors and images of our products (such as our casual T-shirts) as accurately as possible. However, we cannot guarantee that your device’s display will perfectly reflect the actual color.
- All prices listed on orenza.bd are in Bangladeshi Taka (BDT) unless stated otherwise.
- We reserve the right to modify prices, discontinue products, or change product descriptions at any time without prior notice.
3. Orders and Payment
- When you place an order, it constitutes an offer to purchase. All orders are subject to acceptance and availability.
- We accept standard payment methods in Bangladesh, including Cash on Delivery (COD), mobile financial services (bKash, Nagad, Rocket), and secure credit/debit card payments.
- We reserve the right to refuse or cancel any order if we suspect fraud, unauthorized transactions, or if a product is mistakenly listed with an incorrect price or out-of-stock status. If your payment has already been processed, we will issue a full refund.
4. Shipping and Delivery
- Delivery timelines and shipping fees will be displayed at checkout. While we aim for timely delivery across Bangladesh, exact delivery times may vary based on your location and courier handling.
- Orenza is not liable for delivery delays caused by natural disasters, political disruptions, or courier operational issues.
5. Return, Exchange, and Refund Policy
Your satisfaction is our priority.
- Eligibility: Products must be unused, unwashed, with all original tags attached, and in their original packaging to be eligible for a return or exchange.
- Timeline: Customers must notify us of any defects, wrong sizes, or damaged items within [e.g., 3 days / 7 days] of receiving the delivery.
- Process: To initiate a return or exchange, please contact our customer support team at [Your Support Email/Phone Number].
6. Intellectual Property
All content on this website—including text, graphics, logos, images, product descriptions, and code—is the property of Orenza and is protected by copyright and intellectual property laws of Bangladesh. You may not use our intellectual property without explicit written consent.
7. Limitation of Liability
Orenza shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from your use of, or inability to use, our website or products.
8. Governing Law
These Terms & Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the People’s Republic of Bangladesh.
9. Changes to Terms & Conditions
We reserve the right to update, change, or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
Contact Information
If you have any questions about these Terms & Conditions, please reach out to us:
- Website: https://orenza.bd
- Email: [orenzabd55@gmail.com]
- Phone: [01834852883]